If for any reason you don’t love your new furniture, you can return it within the first 30-days for furniture and first 14-days for home décor, no questions asked.
If I choose to return my order, what happens next?
Just send us an email at support@furnishomes.com with your request for a return! We’ll work with you on your return authorization and all the details you’ll need to return your order.
When should I expect a refund?
Provided you return the furniture in as-new condition and in the original packaging, once the item has been received by our fulfillment centers and inspected by our returns team, we will refund your purchase to the original form of payment, less the cost of return shipping.
Can I cancel an order?
You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team at support@furnishomes.com as soon as possible.
What if my furniture or home décor is damaged during shipping?
No need to stress – we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please either 1) note the damage on the delivery receipt or 2) refuse the damaged item from the delivery team and contact us.
If you notice the damage after delivery, please take a few photos and send them to support@furnishomes.com within 24 hours of delivery. Our team will assess the damage and fix the issue.
Please note that if we are able to replace the damaged parts of your order, but you decide to return your order instead of receiving the replacement parts, then the order will be treated as a returned order (i.e., full refund, less the cost of return shipping).
Will I be notified when my furniture will be delivered?
For UPS/ Fedex orders you can track your shipment. All freight delivery services for larger items (sideboards, large dining tables, etc.) will call you ahead of time to square away a good delivery window.
What happens if I no longer have the packaging for the item?
Any items returned without original packaging are subject to a repackaging fee of $99.
Will the delivery team take away my old furniture or home decor?
No, the delivery team will not remove any old furniture nor are they able to move existing furniture due to liability reasons. Please ensure your area is cleared before your new furniture arrives, especially if you have upgraded to in-home delivery & assembly.
